Privacy Policy

Manifest Hope Counseling and Education Services, LLC

Effective Date: October 30, 2026
Last Updated: October 30, 2026

1. Introduction

Manifest Hope Counseling and Education Services, LLC ("Manifest Hope Counseling," "we," "us," or "our") is committed to respecting and protecting your privacy.

We understand that seeking mental health support is a personal decision, and we value the trust you place in us when visiting our website or reaching out to learn about our services.

This Privacy Policy explains how we collect, use, protect, and share information obtained through our website, including information submitted through contact forms, email communications, and other website features.

By using our website, you acknowledge the privacy practices described in this policy.

2. Information We Collect

We may collect the following categories of information when you visit or interact with our website.

Personal Information

When you voluntarily contact us, request information, or subscribe to communications, we may collect:

First and last name
Email address
Telephone number
State of residence
Information you choose to include in your message
Communication preferences

Automatically Collected Information

When you browse our website, certain technical information may be collected automatically, including:

Internet Protocol (IP) address
Browser type and device information
Pages visited and time spent on the website
Referring website or traffic source
General geographic location derived from technical information
Cookies and similar technologies

The specific information collected depends on the website features and technologies enabled.

3. How We Use Your Information

Information collected through our website may be used to:

Respond to questions and service inquiries
Provide information about counseling services
Assist with consultation requests
Communicate about administrative matters
Improve website functionality and accessibility
Understand website traffic and visitor engagement
Maintain website security and prevent misuse
Send educational updates or newsletters when you have subscribed
Comply with applicable legal obligations

We do not sell your personal information.

We do not use information submitted through therapy inquiries for targeted advertising.

4. Counseling Services and Protected Health Information

Manifest Hope Counseling recognizes the sensitive nature of mental health information and is committed to maintaining appropriate confidentiality and privacy safeguards.

This website is primarily intended to provide general information about our counseling services and facilitate initial contact.

Please do not submit sensitive medical information, detailed mental health histories, diagnoses, or emergency information through general website forms or email.

Information collected as part of an established therapeutic relationship may be subject to additional protections under the Health Insurance Portability and Accountability Act (HIPAA) and other applicable federal and state laws.

Where HIPAA applies, the collection, use, and disclosure of protected health information are governed by our separate Notice of Privacy Practices.

This Website Privacy Policy does not replace that notice or the confidentiality agreements provided during the clinical intake process.

5. Appointment Requests and SimplePractice

Manifest Hope Counseling may use SimplePractice, a third-party practice management platform, to facilitate client communications, consultation requests, scheduling, intake documentation, and other clinical administrative activities.

When you access SimplePractice through a link or embedded feature on our website, information you submit may be collected and processed by SimplePractice according to its applicable privacy and security practices.

We encourage visitors to review SimplePractice's privacy information before submitting personal information through its platform.

SimplePractice Website: https://www.simplepractice.com

6. Website Hosting and Wix Studio

Our website is built and hosted using Wix Studio, a website development platform provided by Wix.

Wix may process certain technical information necessary to operate, maintain, secure, and improve website functionality.

Depending on the website features enabled, Wix may provide services related to:

Website hosting and security
Contact forms
Website analytics
Cookies and consent management
Email subscriptions
Website performance monitoring

For more information about Wix's privacy practices, visit:

https://www.wix.com/about/privacy

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to support essential functionality, understand website performance, and improve the visitor experience.

Cookies may include:

Essential Cookies: Necessary for website functionality, security, and navigation.

Analytics Cookies: Help us understand how visitors interact with the website.

Functional Cookies: Remember certain website preferences and settings.

Marketing Cookies: May be used only if applicable marketing technologies are enabled and their use complies with relevant privacy requirements.

You may be able to manage nonessential cookies through our website's cookie consent settings or your browser preferences.

We do not intentionally use advertising tracking technologies to collect sensitive mental health information or track visitors' interest in counseling services for targeted advertising.

8. Email Communications and Newsletters

If you voluntarily subscribe to our newsletter or request educational updates, we may use your email address to send information related to:

Mental health education
Emotional wellness resources
Counseling practice announcements
Workshops and educational opportunities
General encouragement and wellness information

You may unsubscribe from promotional emails at any time using the unsubscribe link provided in those communications.

We do not send promotional emails without an appropriate basis for doing so.

9. Sharing of Information

We may share limited personal information with trusted service providers when reasonably necessary to operate our website, respond to inquiries, or deliver requested services.

These providers may include website hosting services, secure practice management platforms, email communication providers, and technical support vendors.

We may also disclose information when required by applicable law or valid legal process.

We do not sell personal information or disclose website inquiry information to third parties for their independent marketing purposes.

10. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.

These measures may include secure website connections, access controls, service provider security features, and restricted access to personal information.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

We encourage visitors to avoid sending sensitive personal or medical information through unsecured communication channels.

11. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, meet applicable legal requirements, resolve disputes, or maintain appropriate business records.

Clinical records may be subject to separate retention requirements under applicable federal and state laws and professional standards.

12. Your Privacy Rights

Depending on your state of residence and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include requesting:

Access to personal information we maintain about you
Correction of inaccurate information
Deletion of eligible personal information
Information about how personal information is used or disclosed
Withdrawal of consent for certain communications

Some requests may be limited by applicable legal, clinical recordkeeping, or professional obligations.

To submit a privacy-related request, please contact us using the information provided below.

13. Third-Party Websites and Social Media

Our website may contain links to third-party websites, professional directories, and social media platforms, including:

Facebook
Instagram
LinkedIn
Psychology Today
Therapy for Black Girls
SimplePractice

These websites operate independently and may have their own privacy policies.

Manifest Hope Counseling is not responsible for the privacy practices or content of third-party websites.

We encourage visitors to review the privacy policies of external websites before providing personal information.

14. Children's Privacy

Our website is intended primarily for adults seeking information about counseling services.

We do not knowingly collect personal information from children under the age of 13 through our general website features without appropriate parental or legal guardian authorization.

If you believe a child has submitted personal information through our website without appropriate authorization, please contact us so we can review the situation and take appropriate action.

15. Telehealth and State Availability

Manifest Hope Counseling provides virtual counseling services to eligible residents of states in which the treating clinician is authorized to practice.

Availability of services depends on applicable professional licensing requirements, client location, and other relevant clinical or legal considerations.

Submitting an inquiry through our website does not establish a therapist-client relationship.

A therapeutic relationship is established only after appropriate intake procedures, consent documentation, and acceptance for services have been completed.

16. Emergency and Crisis Communications

Our website, general contact forms, and email addresses are not intended for emergency mental health communications.

If you are experiencing a medical or mental health emergency, call 911 or seek immediate assistance from your nearest emergency department.

In the United States, you may also call or text 988 to reach the Suicide & Crisis Lifeline.

Please do not rely on website messages or email for urgent or emergency assistance.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, services, technology, or applicable legal requirements.

Any updates will be posted on this page with a revised "Last Updated" date.

We encourage visitors to review this policy periodically.

18. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact:

Manifest Hope Counseling and Education Services, LLC

11427 Reed Hartman Highway
Suite 105
Cincinnati, Ohio 45241

Phone: (513) 833-6683

Email: darawilliams@manifesthopecounseling.com